Paypal glitch?

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  sandragullandinkpublications · Member · Jul 19, 2016 at 10:16 am

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  I purchased the Personal plan through Paypal, but then got returned automatically (two times) to my account page which shows me on the free plan. Is there a glitch with Paypal Canada?

  The blog I need help with is: (visible only to logged in users)

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  danielancines · Member · Jul 19, 2016 at 11:45 am

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  Hi, how are you?

  In this case, I’ll tag this thread for the staff help you.
  Tag: modlook.

  Regards.

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  supernovia · Staff · Jul 19, 2016 at 6:01 pm

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  Hi @sandragullandinkpublications, that’s odd! Can you confirm you were buying it for this account and this site, or was there another site you were trying to buy for?

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  sgulland · Member · Jul 19, 2016 at 6:29 pm

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  Yes, it was for that account — very frustrating!

  Since then, I have cancelled that account, and successfully opened another, as inkpublications.net.

  I had some frustrations with this one, too. It crashed in the process, at one point. I was able to get through it all successfully 5 hours later.

  I’m setting up this site up for a small ebook publishing venture I have, but also because I am writing a book about Net marketing for beginners, and I wanted to see how easy WP.com was. (I.E. compared to SquareSpace etc.) I was extremely impressed until I got to the actual sign-up part, and I kept running into problems! Hopefully, all will go smoothly now.

  I do have two questions: WP charges $$$ for the year ahead. If the site is discontinued early, 1) does one get back a portion of the money? And 2) what happens to the domaine name?

  Thanks!

  Sandra Gulland

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  supernovia · Staff · Jul 20, 2016 at 1:36 am

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  Hi @sgulland, I do see the personal plan under this account. Just not under your @sandragullandinkpublications account.

  It sounds like you just have two accounts, which can be a bit confusing.

  About yearly charges: you do have 30 days to cancel for a full refund. The majority of our costs are incurred in the first few months as we pay for the domain and as folks typically need extra support, so they are not refundable after that.

  The domain is only refundable for 2 days (similar reasons, only this time with the registrar) but it can be used with any service. You’re not bound to keep it pointed here.

  By the way, since you are logged into the correct account now, you can get direct support at https://wordpress.com/help/contact

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  sandragullandinkpublications · Member · Jul 20, 2016 at 1:43 am

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  THANKS!

  I only added the 2nd account because the 1st one wouldn’t register. But all seems to be fine now.

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  supernovia · Staff · Jul 20, 2016 at 6:34 am

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  No problem at all. Cheers!