Paypal Payment Successful but WooCommerce Order Just Shows ‘Pending’

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  area1simon · Member · Apr 15, 2021 at 3:10 pm

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  This is happening on two of our sites and can’t figure out why the two platforms aren’t communicating or how to reconnect them. Does anyone have any idea why we receive an order, the customer pays and is successful via Paypal but the WooCommerce order doesn’t go beyond the ‘pending payment’ stage? If you confirm the order manually, then the ‘new order’ email drops in. Thanks, Simon

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  helper-heroponriki · Member · Apr 15, 2021 at 5:39 pm

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  Hi there, we’re not able to help with your WooCommerce issue in this forum. Can you please report this issue to WooCommerce support by asking at one of the links below?

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/

  Thanks!