PDF deleted from the media library but still accessible via the link

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  traveltradeconsultancy · Member · Nov 20, 2020 at 6:38 pm

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  Hi, I’ve deleted a PDF from the media library but when I click on the link it’s still available. I have tried it on brand new browsers and have cleared the cache. It’s quite important this is taken down so any help would be much appreciated. Thanks!!

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  supernovia · Staff · Nov 20, 2020 at 7:24 pm

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  Hi, we have cache on our end as well. If you’ll send the link, we’ll clear the cache here, and I can also remove the link for you after that.

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  traveltradeconsultancy · Member · Nov 23, 2020 at 8:31 am

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  Hi, do you have an email address I can send them to? I don’t really want to put the links on here. Thanks so much!

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  fstat · Staff · Nov 23, 2020 at 10:17 am

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  Hi there,

  The account you’re contacting us is only three days old and has no sites. Please note that we can only help with WordPress sites that are hosted by us (WordPress.com), or that are using the Jetpack plugin.

  Can you please let me know your site’s address so I can see if we can further assist?