PDF is not displaying (blank)

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  juliuxxxx · Member · Jul 25, 2023 at 8:53 am

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  Hi there,

  I upload several PDFs, and I can’t figure why they are not displaying. For i.e. : https://eojgbbofi.preview.infomaniak.website/tarifs/ is blank, but I can see in the inspector that the PDF is here.

  I disabled every plugin but it didn’t fix the issue. Do you have any ideas ?

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  fstat · Staff · Jul 25, 2023 at 9:05 am

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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  staartmees · Member · Jul 25, 2023 at 9:06 am

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  That’s because you set the pdf in an image tag. However a pdf file isn’t an image.

  To embed a pdf you must use the File Block, https://wordpress.com/support/embed-a-pdf-file/

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  juliuxxxx · Member · Jul 25, 2023 at 9:31 am

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  Thank you,
  
  I fixed it by downloading a specific plugin !

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  deancroyal · Staff · Jul 25, 2023 at 1:31 pm

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  Great! We’ll mark this as resolved. And remember that if you need help in the future you will want to reach out to the WordPress community here: https://wordpress.org/support/forums/