.pdf links in uploaded file not working

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  morewastematters · Member · May 4, 2015 at 6:23 pm

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  Hi,
  I just uploaded a .pdf file and inserted it into a post. That all worked fine. Then I click on the .pdf file and it opens. That works fine.

  BUT…when I try to click on a link in the .pdf it isn’t working. All of those links work when I look at the document in Adobe Reader but not after being uploaded onto my WordPress.com site.

  Here’s the link to the .pdf document. https://morewastematters.files.wordpress.com/2015/05/points-about-the-landfill-on-livestock-road-4may15-tinyurl-final.pdf

  Here is the post where it sits. null

  Any ideas how to get those links to activate?

  Thanks!!!

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · May 4, 2015 at 6:27 pm

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  I just tried your pdf in my browser (Chrome on Windows 7), and it works fine. I suspect that your links not working is related to the browser you are using and how it is previewing the PDF inside the browser. Have you tried a different browser?

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  morewastematters · Member · May 4, 2015 at 6:33 pm

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  Bingo!

  I use Firefox all the time, but after your message I tried Safari. Works like a charm.

  So, I wonder if that means that all firefox users would find the links inactive?

  Thanks very much.

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  timethief · Member · May 4, 2015 at 6:35 pm

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  Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what any error reports you receive state.

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  morewastematters · Member · May 4, 2015 at 6:41 pm

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  Thanks for this comprehensive list of things to try, timethief. You and ariwinokur were on the same track–and that must be the issue.

  I’m going to call it good and hope that everyone can get to those links!

  Thanks again.

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  timethief · Member · May 4, 2015 at 6:43 pm

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  Whenever you click a link and discover it is not active the browser and connectivity checklist above is the one to use to work your way through and determine the cause. I suggest bookmarking it.

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  ariwinokur · Member · May 4, 2015 at 7:07 pm

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  morewastematters: I use Firefox all the time, but after your message I tried Safari. Works like a charm.

  So, I wonder if that means that all firefox users would find the links inactive?

  I just tested on my Firefox and I see the same issue.

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  ariwinokur · Member · May 4, 2015 at 7:09 pm

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  @morewastematters: just a further point, you may want to bring this to the attention of the Mozilla Firefox community.

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  morewastematters · Member · May 4, 2015 at 8:07 pm

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  “just a further point, you may want to bring this to the attention of the Mozilla Firefox community.”

  I will contact them. Thanks for trying it out and for the suggestion.