PDF Not Opening in WordPress

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  carol4683 · Member · Feb 21, 2022 at 6:22 pm

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  Are there some troubleshooting steps if my PDF doesn’t open even though I have followed the directions?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Feb 21, 2022 at 11:19 pm

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  Hey there, we’d be happy to help you troubleshoot. Can you send a link to the affected post or page?

  Also, are you using these steps?
  https://wordpress.com/support/embed-a-pdf-file/

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  carol4683 · Member · Feb 21, 2022 at 11:32 pm

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  Thanks for your quick response. I have uploaded the PDF on the Media page and posted the link to the Button. This isn’t working. I also posted the page on a third-party site (Keep&Share) and it didn’t work. My Google Drive document works, but I would rather have the PDF version.

  I’m not trying to embed the PDF.

  Here’s the link that isn’t working:
  [redacting for privacy]

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  supernovia · Staff · Feb 22, 2022 at 1:03 am

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  That link seems to be working.

  What happens when you click that link? Also, I’ll redact it from your post, but will note it for staff.

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  supernovia · Staff · Feb 22, 2022 at 1:04 am

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  Oh, also, I just realized that site isn’t hosted with our services, so if you’re getting intermittent errors with downloading, you’ll want to get in touch with your host:

  https://wordpress.com/support/com-vs-org/#overview-of-options

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  carol4683 · Member · Feb 22, 2022 at 1:16 am

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  Thanks for your help. I don’t know why it isn’t working, but I’ll reach out to my web hosting service.

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  supernovia · Staff · Feb 22, 2022 at 2:21 am

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  All the best! Hopefully they’ll have a fix.