pending payments

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  dtcwholesale2016 · Member · Jun 2, 2021 at 5:12 pm

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  We have many orders (regular and subscriber) that are in pending payment, how can we get them to process through? Seems a hiccup happened with a plugin update but now not sure how to resolve.

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  staff-mckluskey · Staff · Jun 3, 2021 at 1:02 pm

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  Hi there!

  Are you using WooCommerce on your site? If so, if you have a paid WooCommerce extension, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  If you’re using the free version of WooCommerce software, you’ll want to pos to the support forums here:

  https://wordpress.org/support/plugin/woocommerce.

  These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.