Pending Refund of subscription for more than 3 Months

  • Unknown's avatar
    p2websites · Member ·

    Hello, I have contacted you before about a Refund which I still have not recieved from a subsciption cancel. I cancelled it in june but still have not recieved my money back. it says it would take 5-7 work days.
    The other support employee told me to go to the bank because the payment is already sent out.

    I went to the bank today and asked if they can give me information about the transaction with this number: [redacted]
    They said they couldnt because its not in their system and it is probably a issue with WordPress.

    hopefully you can help me with this Chaos. Thanks

    This is my Receipt ID: 81005873
    Transaction ID: [redacted]

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi! I’ve redacted your private information from this post. It would be best if you followed up via the email ticket we sent last week, but as a summary of that, we provided you with an ARN.

    I went to the bank today and asked if they can give me information about the transaction with this number: [redacted]

    That is not a transaction ID, so if they were searching for that as an ID, they would not find anything. An Acquirer Reference Number is a tracking number they can use to trace the refund. As we mentioned eariler, you may need to ask for the request to be escalated as front-line banking staff may not have access to do this.

    I am sending you a copy of the refund receipt as well, so you’ll have that to reference with your bank regarding the date, amount, which card you used, etc.

    Hoping this helps!

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