Pendo – WordPress Knowledge Base integration

  • Unknown's avatar
    lukadovsak · Member ·

    Our HelpDesk articles are based on WP. We have integrated WP Knowledge base to Pendo and now we are not seeing any results from that page in the Resource(articles not showing).

    I have contacted Pendo support and they said that I should check with you regarding Rate Limits for our website. Can you help in giving me more information regarding Rate Limit? Where do I change/upgrade this? Is this linked to the plan we are using?

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    Thank you!

  • Unknown's avatar
    lukadovsak · Member ·

    Hey there,

    the website, is per my info, hosted on WP.

    Make The Most From Glue Up Cloud Solutions!

    Thanks for your feedback,
    Luka

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

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