People not able to leave comments

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  mrsintellectual · Member · Jul 6, 2020 at 3:40 pm

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  I have been getting complaints that people have not been able to leave comments. Very Frustrating.

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  staff-zinnia · Staff · Jul 6, 2020 at 7:12 pm

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  Hmm. We may need for those folks to contact us directly if it is an issue with their own account rather than your posts.

  Can you share a post link where this has happened?

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  mrsintellectual · Member · Jul 6, 2020 at 8:35 pm

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  Thanks… I will have to let them know

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  staff-zinnia · Staff · Jul 7, 2020 at 1:10 am

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  Could you share a post where this has happened though? I’d like to take a closer look if possible.

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  mrsintellectual · Member · Jul 7, 2020 at 1:59 am

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  https://wordpress.com/posts/jdenisew79.wordpress.com

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  mrsintellectual · Member · Jul 7, 2020 at 2:00 am

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  Sorry this one https://jdenisew79.wordpress.com/2020/07/04/quarantine-post-family-cruise-2018/

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  kokkieh · Staff · Jul 7, 2020 at 7:00 am

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  Hi there,

  I was able to leave a comment on that post without any problems (I’ve deleted it again, so you won’t see it), so the comment form is working fine.

  So if anyone is unable to leave a comment, the problem is with their account, and they’ll need to contact us directly for help.

  It’s also possible they don’t understand that comments only appear once you approve them – I often come across people who submit their comment, and then think it failed because it doesn’t appear right away, not knowing that the site owner still has to approve it. It doesn’t look like you have any pending comments on this particular post, though.

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  mrsintellectual · Member · Jul 7, 2020 at 12:34 pm

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  Thanks that makes sense. I appreciate everyone’s help on this