People unable to leave comments on posts.
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I’ve recently heard from people who have kindly taken the time to let me know that they are unable to comment. (They have been able to do so in the past.) This problem is not only seen with my blog, but with other WP blogs, as well.
This is the message they get when they try to comment: “That email address is associated with an existing WordPress.com (or Gravatar.com) account. Please click the back button in your browser and then log in to use it.” Doing as asked didn’t resolve the issue.
Is it something I’ve done? Is it a glitch? More importantly, how do we fix it?
Blog url: http://rheumfuloftips.wordpress.com/ -
Howdy,
This issue should be resolved now.
If your users are still running into issues, feel free to ask them to contact us directly. We’ll be glad to look into this for them. :-)
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I’m sad to say that I just heard back from one my “attempted” commenters. Still unable to leave one. :(
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Thanks. I’ve just sent them that recommendation.
One of them would like to comment, but is unable to leave a message here. What do you recommend?
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I just received this from one of the people who are unable to leave comments:
” I noticed that I can’t leave a comment on http://wordpress.com free hosted blogs with the ‘W’ icon above the comment box.”
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Yes, if they’re trying to comment with an email address attached to a WordPress.com or Gravatar account, they’ll need to log in first.
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