Permalinks Error 403

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  lotusblissaus · Member · Dec 16, 2016 at 3:32 am

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  Hi

  Today my swebsite has the 403 FOrbidden error. I have contacted hostpapa and they believe it’s a permalink issue.

  Can you please have a look http://www.lotusbliss.com.au? The home page can display but no others. It does have site security.

  It is a busy time with Christmas and my store is not operating, could you please let me know how to fix?

  Thank you

  Kelly

  The blog I need help with is: (visible only to logged in users)

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  deleteaccount1234delete · Member · Dec 16, 2016 at 4:58 am

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  Try going to Settings > Permalinks, then selecting the Permalinks you want, then Re-save, and see if it gets corrected… WordPress will rewrite the file on the server to the settings that you choose.

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  lotusblissaus · Member · Dec 16, 2016 at 5:30 am

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  Thanks Keith. I tried that earlier on in the hope that would help but now I can’t access any settings :( I am not sure what has gone amiss.

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  timethief · Member · Dec 16, 2016 at 5:40 pm

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  @lotusblissaus
  lotusbliss.com.au
  IP Address: 65.39.193.60
  Name Servers:
  ns2.hostpapa.com
  ns1.hostpapa.com

  Your site is a wordpress.ORG software install on paid hosting, hosted by Hostpapa, not by wordpress.com

  That site is not on our servers and we cannot help you. You are posting to the wrong support forum.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.

  Note https://login.wordpress.org/
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/