Permanently delete my account

• 

  jilldennyphoto · Member · Jun 28, 2018 at 8:45 pm

  • Copy link
  • Add topic to favorites

  I want to permanently delete my account but I keep getting the notification to manage my purchases first. I am not being given the cancel options in Manage Purchases.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jun 28, 2018 at 8:47 pm

  • Copy link

  Do you have a premium theme? If so, you will need Staff assistance.

  You own premium themes that you purchased indefinitely.

  You have three options:
  1. Make the site private so you can use the premium theme if you change your mind in the future. https://en.support.wordpress.com/settings/privacy-settings/

  2. Have Staff transfer the premium theme to another site of yours registered under the same username account.

  3. Have Staff remove the theme knowing you will not be able to use it in the future.

  Please tell us which option is your preference as this thread is tagged for Staff assistance. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

• 

  jilldennyphoto · Member · Jun 28, 2018 at 8:49 pm

  • Copy link

  Can you just remove it so I can delete my account?

• 

  timethief · Member · Jun 28, 2018 at 8:51 pm

  • Copy link

  I can’t but Staff can and they will as soon as they get to this thread.

• 

  jilldennyphoto · Member · Jun 28, 2018 at 8:53 pm

  • Copy link

  Thank you.

• 

  timethief · Member · Jun 28, 2018 at 8:59 pm

  • Copy link

  You’re welcome. :)

• 

  kokkieh · Staff · Jun 29, 2018 at 5:46 am

  • Copy link

  Hi there,

  I’ve removed the premium theme on your site. You should now be able to delete the site and/or your account.