Persistent Issue with Order Delivery Date or Woocommerce Plugin – Incorrect

  • Unknown's avatar
    rmdigital2000 · Member ·

    Hello WordPress Community,

    I’m reaching out to seek assistance with a recurring issue that we have been experiencing for over a year now on our website. The problem lies with the delivery date calendar functionality, which is a critical component for our online ordering system.

    We are using a paid plugin called “Order Delivery Date and Time Settings” to manage our delivery scheduling. It has been configured with specific filters to restrict delivery days based on our operational capabilities. However, we’ve encountered a frustrating problem: on random occasions, the calendar erroneously allows customers to select days for delivery that should not be available. This inconsistency happens without any discernible pattern and is causing considerable inconvenience and confusion for both our customers and our team.

    To address this, we have attempted the following steps without success:

    1. We thoroughly checked the plugin settings to ensure the filters are correctly configured.
    2. We looked for any potential conflicts with other plugins or the theme itself.
    3. We consulted with the plugin support team, but they too were unable to pinpoint the issue.
    4. As a last resort, we even replaced the plugin with an alternative, but the problem persisted, which led us to believe that it might not be strictly related to the plugin.

    Given the nature of the problem and the steps we’ve taken to resolve it, we are at a bit of a loss. Therefore, I am turning to the community to ask:

    • Has anyone else experienced similar issues with the “Order Delivery Date and Time Settings” plugin or any other delivery scheduling plugins?
    • Are there any known conflicts that could be causing this behavior?
    • Could this be an issue related to WordPress core or server settings that we might be overlooking?

    Any insights, suggestions, or guidance would be immensely appreciated. We are eager to resolve this issue once and for all and would be grateful for your collective expertise.

    Thank you in advance for your time and help.

    Best regards,  Rubia Moes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

  • The topic ‘Persistent Issue with Order Delivery Date or Woocommerce Plugin – Incorrect’ is closed to new replies.