Personal acct
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not an open forum… How do it get customer service
The blog I need help with is: (visible only to logged in users)
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Be aware that there is rarely every a question asked and answered by Staff that has not been asked and answered in these support forums many times over. Unless your question is of a sensitive nature re: identity or or financial information you could simply type modlook into the sidebar tags on this thread for a Staff follow-up.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Alternatively. please read Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/Live chat is only available to users who own an upgrade plan. For accounts with no upgrades the contact form will just bring you back to the forums, and for accounts with legacy single-upgrades the contact form will submit an email ticket.
Plan owners can access live chat 24/5 Monday to Friday, and US business hours over weekends, provided there are enough operators available.
Lastly for direct email support you can email WordPress.COM Staff at:
help@wordpress.com -
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