personal bundle refund

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  cms263 · Member · Mar 16, 2017 at 1:52 pm

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  Hi, Its the first time using WordPress and by accident I’ve made a purchase for the personal bundle I would like to get it refunded. However, I cannot see the refund option anymore and on my account it mentions a free user. Therefore, I have been removed from the membership but haven’t received the refund for it. Could anyone please advice?

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · Mar 16, 2017 at 2:04 pm

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  Hi
  It looks like you have already cancelled the personal plan and are back on the free one. You might find more information here:
  https://en.support.wordpress.com/manage-purchases/

  dave

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  cms263 · Member · Mar 16, 2017 at 2:06 pm

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  Hi Dave,

  Shouldn’t I receive an email regarding the refund being issued?

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  kokkieh · Staff · Mar 17, 2017 at 2:04 pm

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  Hi there,

  It looks like you purchased Personal, and then upgraded to Premium. The Premium upgrade is showing as refunded to me (you should have received a receipt for that, but you can also view one in your billing history). But the original Personal payment shows that you disputed it with your bank, meaning we’re not able to refund that.

  You’ll need to wait until your bank completes the dispute process on their end before you’ll receive the refund – this can take several months. However, if you can still withdraw the dispute with your bank we might be able to refund you sooner, once we have confirmation that the dispute has been withdrawn.

  Chargebacks & Disputes