Personal plan not linked to right account

  • Unknown's avatar
    zaxmix · Member ·

    I bought a personal plan so I can use my own domain but instead of putting this on my djzax.wordpress.com site, it made a new one for me (djzaxcom.wordpress.com). Can you delete the new one it made and link up my annual plan with djzax.wordpress.com? Thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    zaxmix · Member ·

    note: I tried the steps that were recommended but when I got to where I can change the site address and I input the correct site, I was told “sorry, that site address is unavailable.”

  • aleone89 · Staff ·

    Hey there,

    Thanks for reaching out and happy to help with this.

    It looks like the purchases were refunded and cancelled – so this would need to be repurchased.

    I’ve added this to the correct site for you here: https://wordpress.com/checkout/djzax.wordpress.com once purchased, we can help you re-connect the domain. :)

    It looks like you’re just getting started, would you be willing to tell me what you are planning for your site? Perhaps I can offer some advice and some insights in how best to go about achieving those website goals.

    Looking forward to hearing from you!

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