'Personal plan' refund problem

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  kukostyle · Member · Jan 5, 2017 at 12:40 pm

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  Hi all, I purchased the Personal WordPress Plan (with domain) yesterday afternoon. In the evening I requested a refund, and a pop-up told me that I only was to receive a refund for 79$, so the money I spent on the domain wasn’t to be refunded. I was okay with that since I needed that domain anyway.
  I got the e-mail with the confermation for the 79$ refund, but the problem is that since the request the domain is also not appearing anywhere in my control panel, and the domain isn’t free since I can’t register it anymore, it says it belong to Automattic.

  Since the domain part of the purchase was not refunded, where can I find it?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  kukostyle · Member · Jan 5, 2017 at 12:42 pm

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  PS: the post automatically added that I need help with another blog, in fact I need help with http://babyscarpe.wordpress.com/ (the domain was http://babyscarpe.com)

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  justjennifer · Member · Jan 5, 2017 at 1:28 pm

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  Since it appears that you deleted the underlying WPcom site that the domain was attached to, you may need some Staff help on this. I’ve tagged this thread for their attention.

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  staff-zinnia · Staff · Jan 5, 2017 at 3:00 pm

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  Good Morning –

  Thank you for tagging this thread justjennifer.

  kukostyle – I’ve restored babyscarpe.com to your account. Please let me know if you have any other questions.

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  kukostyle · Member · Jan 5, 2017 at 3:58 pm

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  Thanks so much, now everything is working as expected!

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  staff-zinnia · Staff · Jan 5, 2017 at 4:49 pm

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  Awesome :) I’m glad to hear this. Take care and best wishes!