personal plan webpage membership cancellation

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  n7ck25 · Member · Apr 9, 2020 at 7:54 am

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  Please help. I wish to cancel my webpage membership and rather use the free webapage service. There is no history under my purchase management but we see the money has come out of our account.

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  justjennifer · Member · Apr 9, 2020 at 8:27 am

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  Hi there, is this for https://treesafrika.wordpress.com/ that you mentioned in your other post? https://wordpress.com/forums/topic/missing-website-28

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  n7ck25 · Member · Apr 9, 2020 at 8:30 am

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  Hello I wonder if you could help. I would rather like to end this payment and start a new free website. It’s just for an online course I’m doing. There is no history under manage payment

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  n7ck25 · Member · Apr 9, 2020 at 8:45 am

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  Yes please. I would like my money back. You see i didn’t actually need the paid subscription. I can use the free one

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  fstat · Staff · Apr 9, 2020 at 9:57 am

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  Hi there,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What’s the address of your site so I can have a look?

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  n7ck25 · Member · Apr 9, 2020 at 11:21 am

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  Home

  
  we have checked and we have been billed for the transaction

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  n7ck25 · Member · Apr 9, 2020 at 11:40 am

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  i would just like to cancel the subsrciption and get my money back and then use the free subscription

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  staff-doublebassd · Staff · Apr 9, 2020 at 12:36 pm

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  Hi there,

  I would be happy to process the refund for you, but in order for me to do so, you’ll have to post in this thread under the account that owns the subscription. We need to verify ownership before proceeding.

  Thanks,

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  n7ck25 · Member · Apr 9, 2020 at 12:58 pm

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  this is the the right account. I created it yesterday, the same time as we paid

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  staff-mckluskey · Staff · Apr 9, 2020 at 1:07 pm

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  No, it is not the same account. Right now, you’re posting as n7ck25. You will want to log out and log in with the correct account.
  If you don’t remember the credentials, please for a transaction ID:
  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
  and send it to passwordhelp@wordpress.com (do not post it here, as these are public forums). Our Account Recovery team will help you access the correct account.

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  n7ck25 · Member · Apr 9, 2020 at 1:55 pm

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  I have forwarded my billing information to this email: passwordhelp@wordpress.com
  inorder to retrieve my login details.
  once i have those i can delete my subsription.

  Is that correct?

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  n7ck25 · Member · Apr 9, 2020 at 1:55 pm

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  I have forwarded my billing information to this email: passwordhelp@wordpress.com
  inorder to retrieve my login details.
  once i have those i can delete my subsription.

  Is that correct?

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  staff-blorbo · Staff · Apr 9, 2020 at 6:53 pm

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  When we reply to you there, we can help with that, yes.

  But, if would be much quicker if you were to simply log in under the correct WordPress.com account and reply here instead. :)