Personal Upload of Video won't go past processing state

saramatisseberghoff · Member · Oct 7, 2011 at 3:49 pm
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Can someone please help? I have tried multiple formats of a slideshow video both avi and windows media. I upload it just fine and then it just says processing. I loaded a personal video yesterday and 24 hours later still not ‘processed’. Please help!
Thanks

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timethief · Member · Oct 7, 2011 at 4:52 pm
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Hello there,
Have you read this entry and do you have the videopress upgrade?

The VideoPress upgrade allows you to upload videos from your computer for hosting and playback directly within your blog and its familiar administrative interface. http://en.support.wordpress.com/videopress/

Or have you uploaded your personal video to youtube or somewhere else?
DailyMotion
Flickr Video
Google Video
LiveVideo
TED Talks
Viddler
Videolog
Vimeo
Vodpod
YouTube
saramatisseberghoff · Member · Oct 7, 2011 at 7:25 pm
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Thanks for your reply. I have the VideoPress upgrade… I have uploaded successfully it just is stuck on “this video is being processed” and won’t go past that! Sucks to pay $60 and not be able to upload a small video!
any other ideas?
timethief · Member · Oct 7, 2011 at 7:34 pm
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I’m sorry this is happening to you. I’m flagging this thread for Staff attention.
saramatisseberghoff · Member · Oct 7, 2011 at 8:05 pm
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Thank u! :)
staff-blorbo · Staff · Oct 8, 2011 at 10:08 pm
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It looks like you tried to upload an AVI. AVI’s are a haven for proprietary video codecs that can’t be decoded by services like VideoPress, YouTube, etc.

Just to be sure if this is the case, would you please try uploading it one more time?

If it doesn’t work the second time, there are a few things that I can try from this end.
saramatisseberghoff · Member · Oct 9, 2011 at 5:32 pm
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Should I save this file in a different format? I am trying to upload it again for the 4th time… Thanks again… If this doesn’t work I might just cancel the video subscription.
~Sara
timethief · Member · Oct 9, 2011 at 6:07 pm
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The accepted file types for videos are found here > http://en.support.wordpress.com/accepted-filetypes/#video
saramatisseberghoff · Member · Oct 9, 2011 at 6:24 pm
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Ya, I’m using AVI… URGH!
timethief · Member · Oct 9, 2011 at 6:30 pm
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It appears that you will have to locate a program that converts the AVI file to one of the accepted file types.
staff-blorbo · Staff · Oct 9, 2011 at 7:40 pm
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It’s not necessary the format that’s the issue, but rather the video codec.

For example, DIVX is a popular codec, and it’s still proprietary. Even though we can accept .avi files, we may not be able to process them if they have DIVX-encoded video.

Did your attempt to re-upload work this time?
saramatisseberghoff · Member · Oct 9, 2011 at 8:51 pm
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Still not working. I used the program PhotoStage Slideshow to create the file. Can I not create a file out of there that will work?
If I can… what should I upload it as?
Thanks!
staff-blorbo · Staff · Oct 9, 2011 at 9:57 pm
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Is it just a slideshow (photos and music)? If so, that would be the problem.

Such files are not actually video, but rather a collection of images with instructions on how to display them, so we can’t process those.
saramatisseberghoff · Member · Oct 9, 2011 at 11:42 pm
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Ok, :( so can you recommend a program to create slideshow/video, etc… that is accepted? If not… How do I get my money back?
staff-blorbo · Staff · Oct 9, 2011 at 11:56 pm
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Personally, I recommend this one: http://www.mirovideoconverter.com/

For the format choice, choose MP4.
saramatisseberghoff · Member · Oct 10, 2011 at 2:51 am
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Thank you macmanx! Finally worked :)
staff-blorbo · Staff · Oct 10, 2011 at 7:23 am
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You’re welcome!

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