Personalisation no longer works

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  kyrianprados · Member · Dec 30, 2023 at 10:21 am

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  Hello everyone 👋,

  Here is my issue 🙂

  I have a website on which I tried to change the theme. It went well, but I also used Kubio at one point.

  Here is my site : https://reussir-dscg.com/

  Part I: Several themes changes 🔄

  I used 4 themes without any troubles.

  Part II: I was told to use Kubio with a theme 🤔

  I used it, tried something, and probably due to a bad manipulation, deleted the header part.

  “template part has been deleted kubio wordpress” on the header part…

  Part III: No worries, I will delete Kubio, reput my ex theme 🚫

  Everything was right, my site works, the addons of Kubio were put down…

  However… I can’t access the personalization part…

  I mean, I can access, but it is in blank…

  

  Part IV: I reinstall WordPress, delete/reinstall multiple times the plugin 🔁

  Nothing works 😞

  Part V: I try to find help with you 🆘

  Looking forward to any suggestions or guidance you might have! Thank you in advance! 🙏

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 4, 2024 at 2:57 pm

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  Hello there!

  I’m sorry to hear that you’re experiencing an issue, but unfortunately, we’re unable to assist directly because we don’t host your site on our WordPress.com managed hosting.

  Let me explain a bit about our services. We are a fully managed hosting provider, and we’ve designed a custom server environment specifically optimized for WordPress. This means we offer built-in security measures and performance improvements, along with dedicated support for any questions you have regarding your site.

  Due to the optimizations we’ve implemented, we use a modified version of WordPress that differs from what you’re currently using with your current provider. Consequently, we don’t have access to your site and aren’t familiar with the specific source of your issue.

  However, I want to present you with an alternative solution. You have the option to migrate your site to our hosting platform, which would allow us to provide in-house assistance. To facilitate the migration process, we’ve developed a migration plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Creator plan for this option.

  In the meantime, since your site is hosted elsewhere, we are unable to offer direct help. The good news is that there is a fantastic community available to assist you at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. The members there are more experienced with these types of issues and will be in the best position to provide guidance.

  Thank you!