Phone died, no backup codes, logged in but want to change to new phone
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Hi,
I don’t recall setting up 2FA, but as my phone has died, and I want to change my password and add my new phone number, I am unable to do anything requiring authorization (I’m currently logged in and still seem to be able to access my Reader, posts, etc). I have no Backup Codes, and don’t ever recall setting up 2FA. Can tech. support change my phone # or disable 2FA?
Best,
ShiraThe blog I need help with is: (visible only to logged in users)
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Hi @shiradest,
I am adding modlook tag for staff intervention.
They are the one who can provide you with an exact solution.Thanks !!!
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If you lose your device, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code.
https://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device -
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No backup codes, as in subject line.
Other forum posts show that WP support can and does send email to fix this problem. -
Are you able to see the backup codes here, while logged in?
https://wordpress.com/me/security/two-step -
Hi, @supernovia:
No, it blocks the screen with an over-pop-up saying “Press the button below to request an SMS verification code. Once you receive our text message at your phone number ending with…”
and
Verification Code
with a box, and a button for
Send SMS Code -
Hi there,
I have sent you an email with instructions on how to proceed. Please follow up there.
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