phone number

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  lisaflynttran · Member · Oct 26, 2016 at 7:33 pm

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  why do business not have a phone number where you can contact them?

  I canceleld my account and requested a refund 30 days ago and no reply, no refund!
  please help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 26, 2016 at 7:34 pm

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  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the cancellation and refund request take place?

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  timethief · Member · Oct 26, 2016 at 7:35 pm

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  All support docs are at https://en.support.wordpress.com/

  There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com

  That said, the quickest way to get an answer to your support question is to state what you do need help with clearly in a peer support forum thread like this one.

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  lisaflynttran · Member · Oct 26, 2016 at 7:44 pm

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  Sep 21, 2016
  WordPress.com Premium
  thelisatranblog.wordpress.com
  View ReceiptEmail Receipt
  $99.00

  requested the same day and it cancelled my account so now i dont have support anymore to send anyting to~

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  timethief · Member · Oct 26, 2016 at 7:46 pm

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  Thanks for posting those details for Staff. Please be patient while waiting for their response.

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  staff-zinnia · Staff · Oct 27, 2016 at 4:44 pm

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  Hello –

  I’ll be happy to sort this out for you.

  The WordPress.com Premium plan renewed on 9/21/16. I see that you’ve cancelled this upgrade. I’ve processed a refund for you for the full amount of $99. There may have been a glitch that prevented the refund from processing.

  The $99 refund should post into your account within 7 business days from now.

  Please let me know if you do not receive the refund in that time or if you have additional questions.

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  staff-doublebassd · Staff · Oct 27, 2016 at 5:40 pm

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  Hi there,

  I’ve gone ahead and initiated the refund of $99 for your canceled premium plan. It will take 5-7 business days for the refund to post on your account.

  Let me know if you have any questions. Thanks!