phone number

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  kmcmsstore · Member · May 15, 2020 at 9:27 am

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  Hi, I get phone calls from our customers that they can’t complete their purchase at the checkout. It asking them to enter phone number but the field where they need to enter their phone number is no where to be seen. Unfortunately, they can’t complete their form and neither go to the payment step. Please Help!

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  adarshhalan · Member · May 15, 2020 at 3:11 pm

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  Hi,

  Can we have your site url please ?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

  Thanks

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  kmcmsstore · Member · May 15, 2020 at 3:20 pm

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  Sure, http://Www.kmcmsstore.co.uk
  Bare in mind that I still get orders throughout the day but there’s been a vast number of customers that had that problem. Thanks

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  staff-doublebassd · Staff · May 15, 2020 at 3:44 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/contact-us/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org