Phone number for word press.

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  tatrahiking · Member · Oct 5, 2018 at 12:03 pm

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  How to stop reoccurring payments and how to get a refund for an unauthorised transaction

  The blog I need help with is: (visible only to logged in users)

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  ratneshsonar · Member · Oct 5, 2018 at 12:19 pm

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  Hi @tatrahiking

  You can cancel the premium plan at the Manage Purchase screen

  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Once you cancel the plan, if it’s outside of the refund period of 30 days, it’ll remain active until the plan expires. When the plan reaches its expiration date, it’ll be removed from the system and you’ll be using the free plan.

  If you wish to remove the subscription immediately, after the cancellation, you can remove the purchase to immediately revert to a free plan.

  https://en.support.wordpress.com/manage-purchases/#removing-purchases

  More details about refunds can be found on this page:

  https://en.support.wordpress.com/refunds/

  Do let us know if you have further questions.

  Thanks!

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  tatrahiking · Member · Oct 5, 2018 at 12:24 pm

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  Hello, I have a feeling they are charging me for a jetpack plugin that I didn’t realise was a reoccurring subscription. I tried the manage purchases but jetpack doesn’t show up there. In fact there are no purchases there so I don’t understand how they can take money automatically via PayPal

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  ratneshsonar · Member · Oct 5, 2018 at 12:34 pm

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  Thanks for the update I am adding ‘modlook’ tag to this thread so that staff will be able to help you with this issue.

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  staff-zinnia · Staff · Oct 5, 2018 at 2:54 pm

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  Hi-

  No problem, I can help you get the Jetpack subscription sorted. Do you know which site it is renewing on?

  I’ve had a look at the user account in use here, but there aren’t any upgrades or payment attached to it.

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  tatrahiking · Member · Oct 5, 2018 at 2:59 pm

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  Hello, that is exactly what I mean. I can’t find any information anywhere to say what the payment is for. I simply had a message from PayPal to say wordpress automatic PayPal is taking £36

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  tatrahiking · Member · Oct 6, 2018 at 2:31 pm

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  Any ideas anyone?

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  tatrahiking · Member · Oct 6, 2018 at 2:35 pm

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  Its probably from my main website walkhiketrek.co.uk

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  gemmacevans · Member · Oct 8, 2018 at 2:44 pm

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  Thanks — I can’t find any Jetpack subscriptions for walkhiketrek.co.uk (there is also no Jetpack connection) so I’ve sent an email to the address on your Account Settings page. I’ll follow up with you there for more information.