photo download trouble.

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  dribblingpensioner · Member · May 17, 2012 at 7:31 pm

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  This is not my blog its a friends and i’m helping her out.

  She tries to download a photo from her pc and it just sits crunching never up-loads, but they will up-load from the library.

  I have access and i can up-load from my pc.

  Her cache is clear.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 17, 2012 at 7:45 pm

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  Hi there,
  Here are the troubleshooting images tips. These are the accepted file types for images >
  .jpg/.jpeg
  .gif
  .png

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  timethief · Member · May 17, 2012 at 7:49 pm

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  If your friend works through those without experiencing suvess then Staff will need your friend to provide the URL for the blog in question and all of the following information.

  (1) How is he/she connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  (2) Exactly which browser and version of it are he/she is using. If he/she does not know click here to find out > http://whatsmyuseragent.com/

  These are the troubleshooting steps we take whenever any issues like this arise. Please try them and post the results.
  clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  using the browser with all extensions or add-ons disabled
  updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
  confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
  confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
  confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
  resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
  trying another browser

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  timethief · Member · May 17, 2012 at 7:49 pm

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  edit: “suvess” was meant to be “success” :(

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  dribblingpensioner · Member · May 17, 2012 at 7:49 pm

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  Thanks TT i’ll go talk to her.

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  timethief · Member · May 17, 2012 at 7:51 pm

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  There is a possibility that the image file itself is corrupt and needs to be replaced with another image file.