Photos coming up blank?
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I suppose to WP it is rather a small market that this is affecting. If we just keep on at Sky they will have to fix the issue. I still think it likely to be a technical one myself otherwise why would they have fixed it on Friday? Like someone said earlier, going through a proxy such as anonymouse seems to work fine if you just ignore the small pop up adverts.
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I just had the same response from Sky:
“I’m sorry to read of the difficulties you have experienced, we are currently aware of the issue you are experiencing, and are working to find a resolution as soon as possible. Please note your details have been passed to the relevant department and currently being looked in to. Your patience in this matter is appreciated, we hope to overcome these issues as soon as possible, and we don’t have a time scale to when this issue will be resolved.
I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Technical team on 08442 411 411, where one of our advisors will be happy to help.” -
I’ve had the same reply back from SKY:
“Thank you for contacting Sky Help Centre.
Sky are currently aware of the issue that you are experiencing at present and apologise for any inconvenience that this may cause.
We currently have engineers working on this issue with a view to having this resolved as soon as is physically possible, however at present we are not in a position to offer any timescale on how long this may actually take.
Whilst this matter is ongoing your patience is appreciated.”
In my compalint to them I told them that I was looking at alternate suppliers for my broadband as I am out of contract with SKY. I still intend to do this as if customers start leaving them they will have to sit up and take notice.
Before I do, though, does anyone know of any issues with Plusnet or is it jusy SKY? (I would hate to move and the same thing happen).
BTW, my images are showing again this morning but for how long?
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i just contacted http://www.theregister.co.uk about making a news article about this. they love a bit of gossip like this :-)
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Have contacted the following to see if they will take up this issue
http://www.guardian.co.uk/
http://www.independent.co.uk/
http://edition.cnn.com/In the process of writing up the situation with the view of posting to:
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The image problem is not just a SKY issue. I’m a user in the US, using US-based devices and PCs. My header graphic is totally botched, it isn’t loading. When we attempt to re-upload, it still doesnt work.
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My images are now working again. Hope they stay that way this time.
Thanks to everyone who worked on this up to now.
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well as you can see from a test I did earlier, I could use several other ISPs and get the pages loading fine, but not from my Sky broadband.
perhaps your ISP is also using the same underlying service that Sky uses?? but it’s been confirmed by Sky they they have an issue, so that part is true.
that’s good news. I will test when i am home later and report
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My images are starting to come back again. Hope everyone else’s blogs are back to normal as well! :)
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finally the truth outs, instead of blocking single URL’s the IWF blocked whole domains it seems which brought down access to fileshare sites. However why wordpress images were affected is not clear as wordpress does not even allow normal sex sites does it ?
still think they tried this as some kind of experiment ot block so called illegal downloading.
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I think we should wait a few days before seeing this as a resolved issue. It could easily happen again as it did on Friday.
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i can confirm that all my images are working on my blog rowbinet.wordpress.com from Sky Broadband.
I too agree we should wait at least a few days before confirming this is definately resolved, as it sounds like it’s been a problem and then resolved before. so I will continue to keep an eye on it and respond on this thread if I have any more issues.
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As of 11pm GMT yesterday my blog has been working fine and all images are now loading! Let’s hope this is the end of it!
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I have asked ‘Hamish’ at Sky Help Centre for an explanation, and if there are any assurances that this won’t be happening again.
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I just got this email from Sky:
‘Sky are aware of an issue that affects customers accessing some websites and this has been escalated for investigation. We are not deliberately blocking this website or any other website.
Your patience is appreciated whilst this is ongoing.’
I’m not sure that I believe them though – I think that maybe this was an attempt to trial blocking certain sites. I don’t know though and doubt we will ever find out what happened! Which is fine, so long as it doesn’t happen again!
The most irritating thing for me about the whole thing was the ‘It’s only a blog’ attitude that some people had about this. That’s not the point, surely? If you pay for a service then you expect it to work or at least some honest communication about why it isn’t. Also, our blogs may not be important to other people but we happen to put a lot of thought and care and, yes, love into them so of course we are going to get upset and up in arms when something goes wrong! ;)
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@ erzibet. Strange that you got that reply as I got this one!
Thank you for contacting Sky Help Centre.
I am sorry to hear of the problems you have been having.
Sky is not aware of any issues with this website and accessing any images, however we would like investigate further and see if it is a common issue.
If I could ask you to answer a few questions so we can try and find a resolution for this.
Can I firstly ask:
What Browser settings are you using? ie: Safari, Firefox, Internet Explorer.
What version is it? ie: Version 6,7,8
What operating system are you currently using? ie Windows XP, Vista
What security system are you currently using?
Is is just the one computer that you are using?
Is it only the one website that you cannot few images on?
Is it the black or white router that you are using and what make is it?
I look forward to receiving this information at your earliest convenience. In the meantime, if you need any further help, you can reply to my email. As an alternative, you can contact our Broadband Technical team on 08442 410515, where one of our advisors will be happy to help.
There are obviously some communication problems at Murdoch’s gaff.
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Hmm, the plot thickens! This is all extremely odd. I’m glad to be leaving them to be honest.
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And here is the response from the Sky Help Centre:
“Thank you for contacting Sky Help Centre, and I’m pleased that the issue has now been resolved.
I believe it could be an internal server error at WordPress.”
What???
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