Photos missing from subscriber emails

dmxgraphic · Member · Oct 21, 2013 at 10:07 pm
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I have been using the Blaskan theme for a long time without any problems. I recently changed themes and my photos disappeared from the subscriber emails. I read the forum post from 2012 which talks about certain themes having this problem so I changed themes again (to Twenty Twelve). The first two posts with the new theme were fine, the latest post doesn’t show a photo on the email. Any suggestions? Should I just go back to Blaskan? (Blog is dmxart.wordpress.com)

The blog I need help with is: (visible only to logged in users)
timethief · Member · Oct 21, 2013 at 10:09 pm
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I don’t know what you mean by certain themes. I do know that we can set up our email client to either accept images or not. I’ll tag this thread for a Staff aresponse. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
dmxgraphic · Member · Oct 21, 2013 at 10:54 pm
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The forum post I was referring to is from July 28, 2012 —

https://en.forums.wordpress.com/topic/email-subscriptions-what-happened-to-the-photos

I don’t think it’s a problem with my email client (Thunderbird) since I receive messages from other WP.com blogs that include photos.

Thanks much for your help with this.
kardotim · Member · Oct 22, 2013 at 7:30 am
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The first two posts with the new theme were fine, the latest post doesn’t show a photo on the email

What’s the address of the latest post you are referring to?

Perhaps you could send us a screenshot of the e-mail that doesn’t show the photo. You can follow these instructions on how to make a screenshot: http://en.support.wordpress.com/make-a-screenshot/ . You can then upload the screenshot to your blog’s media library.
dmxgraphic · Member · Oct 22, 2013 at 1:05 pm
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Screenshot uploaded

Address of post

http://dmxart.wordpress.com/2013/10/20/wildflowers-on-the-water/
kardotim · Member · Oct 23, 2013 at 7:27 pm
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We’ve just reported this to our developers to take a closer look at. I’ll contact you once I know more. Thank you!
kardotim · Member · Oct 24, 2013 at 8:26 pm
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The issue has been resolved and your next notification e-mail will show an image again.

Please let us know if you need any further assistance!

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