photos not uploading

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  mkleinfelt01 · Member · Aug 6, 2023 at 8:44 pm

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  I add photos to the media gallery, but they wont show, its just an empty box with a blue checkmark.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · Aug 7, 2023 at 2:21 pm

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  Hi there! 👋🏼

  I add photos to the media gallery, but they wont show, its just an empty box with a blue checkmark

  I checked your site and noticed only a few missing images.

  All of them have /woocommerce_uploads/ in the file path, unlike other images having /uploads/:

  • https://example.com/wp-content/uploads/2023/08/fileName.jpg
    (this is the correct path)
  • https://example.com/wp-content/uploads/woocommerce_uploads/2023/08/fileName.jpg
    (this is the file path for the broken thumbnails)

  I can suggest reuploading these files or sharing them with us via email or live chat so we can try to replicate the issue from our end while monitoring the site for any issues 😊

  

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