php code error has blocked site
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Hello I am working on http://ladybrisbaneqld.com/ for a client and pasted google analytics code from one of your tutorial pages into the theme php file and now the site is down and I am locked out.
Please help me revert it back asap!
Regards,
Amy -
I need to remove code from the functions.php file but can not access the account. Help please!
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This forum is for sites hosted here at WordPress.com. Your site is not hosted here. There are two versions of WordPress and you use the one supported through the support pages and forums at WordPress.org:
Read this for the differences between the two and hints on how to get help with your version:
https://en.support.wordpress.com/com-vs-org/The support forums for your version are located at:
https://wordpress.org/support/
You can create an account for the WordPress.org support forums here:
https://wordpress.org/support/register.phpGood luck with your situation. I’m sure it is one that the WordPress.org folks have run into before.
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Hi I don’t think this is the case. My client has never received any FTP information and does not pay for separate hosting.
Please don someone help!
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Non-WordPress.com Nameservers
Although ladybrisbaneqld.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.
To learn about how to correctly map an existing domain, please see our documentation. https://en.support.wordpress.com/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings If you’re not sure whether you own this domain or not, the WHOIS database record may help you out. http://www.whois.net/whois/ladybrisbaneqld.com
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Hi @amyelisabethanderson, if it helps, your site is hosted through websitewelcome, which is a reseller for hostgator.
If you hired an agency to set up a site for you, they may be able to help you gain access.
You do have a few sites on our servers that we can support, but ladybrisbaneqld.com is not one of them.
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