PHP Updating Issue with multi Php manager

  • Unknown's avatar
    kwilar20 · Member ·

    Hello,

    I Tried to update my PHP version located on Hostgator. Actually, I’m using but PHP 5.0 and WordPress is requiring at least the PHP 7 version.

    After doing that, through the c-panel, my website went down.

    This is the message that I received: ‘

    Your PHP installation appears to be missing the MySQL extension which is required by WordPress
    I was obliged to roll-back so that it works again.

    Please can you help me solve that problem?

  • staff-mckluskey · Staff ·

    Hi there!

    It sounds like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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