Pictures are being cut off
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Just back to blogging since before Christmas and noticed that where I’ve posted groupings of pictures, half of them are either cut off or not showing at all. Has there been some change made recently that has caused this. How do I fix this?
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Hi there!
Could you please send us a link to a post where this happens so we can have a look? Thanks!
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The pictures show up just fine in the draft stage but when viewing the preview, or going in to the website. No problems before. All the previous posts were OK as well and now on viewing them, they too have the same problem.
My old blog from a few years ago does not seem to have this problem.
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Thanks for the link. When looking at the link provided all of the images load for me as expected with nothing missing or cut off as you’ve experienced.
Can you please take a screen shot for us? Add it to your media library so we can view what you’re seeing.
https://en.support.wordpress.com/add-media/We also need to know a few more details about your set up:
– device used when viewing the issue
– operating system type and version number
– browser type and version numberThose items can be found by going to https://supportdetails.net/
I’d also suggest running a speed test and resetting your network to rule that out.
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I’ve added the screen shots. The first is what I see in my draft and the other is what I see when I look at the preview/website.
I have and HP Laptop, using Windows 10, 54 bit version 19.03 (?) and using Internet Explorer 11
Thanks for you help.
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Hi there,
I was able to replicate the issue you are having when using Internet Explorer 11. It is a known issue that we have had trouble with but are working on:
https://github.com/WordPress/gutenberg/pull/9622d
IE11 is a browser that will be phased out within the next few years in favor of Microsoft Edge, so I would recommend using that browser, as it is more stable.
We’ll let you know once we receive updates regarding the fix.
Thank you!
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So does this mean anyone using Explorer 11 will only see half my pictures? Once the fix is in will all the pictures on my previous posts show again? And can I continue to update my drafts and posts after the fix is in? What would you suggest.
I can look into Microsoft Edge, however I can’t be the only person that has this problem us Explorer 11.
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So does this mean anyone using Explorer 11 will only see half my pictures?
Yes, but less than 2% of all computer users still use Internet Explorer, so it shouldn’t be a rampant issue. The likelihood of viewers coming to your site and seeing this issue is very low.
https://en.wikipedia.org/wiki/Usage_share_of_web_browsers#Summary_tables
Once the fix is in will all the pictures on my previous posts show again?
However, yes, once the fix is in place, your posts will show correctly.
And can I continue to update my drafts and posts after the fix is in? What would you suggest.
Yes, continue to do what you normally do when updating your site, as most people who visit your site won’t even see this issue.
Let me know if you have any questions.
Thanks!
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