pictures disappearing

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  dasilva2884 · Member · Feb 15, 2023 at 11:01 pm

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  why do my pictures on my website and blogs keep disappearing? How can I avoid this problem?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Feb 16, 2023 at 3:53 pm

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  Hi there!

  I’m not showing that you have any posts or pages on jorgedsilvacom.wordpress.com nor do you have any media files in your media library. Is this the correct site?

  If not, can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software (from WordPress.org) but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!

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  dasilva2884 · Member · Feb 16, 2023 at 10:14 pm

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  jorgedsilvacom.wordpress.com is something I just saw a couple of days ago, not sure what this web site is for. My website is https://jorgedsilva.com, I have over 20 blogs on that website. Please investigate and advise.

  Regards

  Jorge Silva

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  staff-totoro · Staff · Feb 17, 2023 at 1:16 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host jorgedsilva.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!