Pictures disappearing: Geek squad says a wordpress problem
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Issue: Pictures not showing when viewing with Chrome Browser
Example: Blog Moons and Straws
Geek Squad resolution (after 2 hours and 45 minutes on phone)
So the bottom line is you can’t help me.
Yes on the browser compatibility we can’t fix that it is on the google chrome end. It works properly on the safari. That means the wordpress are not working properly on chrome
[9:36 AM] DIANNE EBEJER What should I do going forward then? Just tell the people using Chrome that they won’t be able to see my pictures?
[9:37 AM] Agent JohnLouie Yes, use the other browser for now, but it will get fixed by chrome developer or wordpress developer about the compatibility. Nothing is worng on your pictures there application is having a problem.The blog I need help with is: (visible only to logged in users)
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Here is more from the Geek Squad Session if it makes any sense. I can see the pictures on Safari but not on Chrome. The particular post is Moons and Straws on my Thought You Might Like This Blog. Someone alerted my they could not see the pictures (they were using Chrome) I could still see them (I use Safari). Geek Squad was unable to fix saying this is a compatibility issue at WordPress/Chrome.
Geek Squad
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Your session details:
Session ID: M73194910615
Date: Monday Nov 07 2016Our Geek Squad Agent always strive to deliver expert service.
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Remote Session Recap from your Agent
Software Troubleshooting: – Troubleshooting: Resolution of issues, including install and uninstall, crashing and errors. Verification of functionality. Software: WordPress on Chrome = Remotely logged into client’s computer =Tried the wordpress on safari =Pictures are good =Tried on Chrome =Picture not showing =Reinstall the Chrome Browser = Rebooted and verified all functionality. = Removed tools. = Additional Notes: Mac OS X Tune Up = Remotely logged into client’s computer = Temporary files cleanup = Checked for any unwanted programs = Apply updates listed under Apple Software Update = Apply updates listed under Mac App Store = Apply browser updates = Update/install Adobe Flash and Java = Verify & repair disk permissions = Enabled Firewall = System Analyzer: before:54/100 after:71/100 M73194910615
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I have at least a temporary fix. I deleted all the pictures on said blog post “moons and straws” re copied them to my computer then re- uploaded them to my WordPress media file then reloaded them to the blog all using Chrome browser and everything worked out fine. You can now see them viewing with both a Safari browser and a Chrome browser. Don’t ask me why or how. DiAnne
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