Pictures not loading
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When I go to the website, all my pictures show up as boxes with question marks inside, the links to my pdf documents don’t work.
It’s fixed when I clear my history and cookies. But it doesn’t last long. Maybe an hour or so later, I’m having to go through the same process again.
Only has this problem on Safari on my MacBook Air. When I look at the website on Chrome on my dell, it doesn’t give the same issue.
I’ve gotten used to going through the process of making the pictures show up again, but I worry for what other people viewing my site are seeing.
Any help?
The blog I need help with is: (visible only to logged in users)
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I’ve examined your site with Safari and I cannot replicate the issue.
I am on the most up-to-date versions of both OS X and Safari. Can you try updating both to see if that solves the issue?
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That makes me happy that you can’t get the same problem. Though wondering why I still have problem
I just updated OSX this morning. Running Safari 7.1.3, I think that’s the most up-to-date.
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The most current versions of OS X and Safari are 10.10.2 and 8.0.3, respectively.
Also, send me a screenshot, so I can better understand the issue. You can simply upload the screenshot to your Media Library, like any other image, and I’ll be able to access it from there.
The page at the following link has some helpful tips for taking screenshots:
Once I get some feedback, we can take the next step in addressing your issue.
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Didn’t realize I was so out of date with OS X and Safari. Just updated them both to see if that would make a difference. It didn’t. Still having the same problem.
Just uploaded 4 screenshots to my media library. As you can see, when I’m on the site, I don’t see anything. When I log in to edit the page, it shows the pictures there.
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Thank you for the screenshots.
The images for the pages you shared all load fine for me:
In Safari, can you click Safari > About Safari, and then send me a screenshot of the box that pops up?
To confirm, when you clear Safari’s cache, the issue is resolved, but then returns after an hour or so, correct?
https://en.support.wordpress.com/how-to-clear-your-cache-in-safari/
Once you give me some additional clarification, I will be more than happy to continue addressing your issue.
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Uploaded the screenshot like you asked.
I’m only at this job on Tuesdays and Thursdays.
Tuesday, it was being strange, shortly after I uploaded the screenshots for you, half the pictures were loading properly, half weren’t. This morning, it was the opposite half that were loading properly, and the ones that were fine on Tuesday weren’t anymore. I went to Safari > Clear History and Website Data > Clear all history and every picture loads just fine.It was about an hour, maybe an hour and a half ago that I did that. Went to website, no picture shows properly. All boxes with question marks. I go to this page to type the latest update to you, in the middle of which, I go back to the website and now every picture loads just fine.
So now (since uploading the latest update), it just goes back and forth from showing pictures properly and not for no rhyme or reason. But it does work every time I go through the process of clearing history and website data.
Thanks for your help with this!
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Went through all the pages with pictures again and all but one are working perfectly – Staff > Join Our Team. All I did between when it was working perfectly and now was jump to other parts of the site.
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And now that site is working properly.
I swear, I’m not crazy (at least not yet…this problem might just drive me to there)! It’s just deciding to sometimes work and sometimes not work now.
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That’s very strange, but I’m glad that it seems to be working again.
If it is a Safari issue, make sure that you keep it up-to-date. A new version may address the issue.
Let us know if you have any more questions.
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