Pique Theme Mobile Version Not Working
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Using the pique theme and the mobile version is not working on any mobile browser. Disabled theme and re-enabled, still no dice. Any suggestions?
The blog I need help with is: (visible only to logged in users)
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That theme is a a responsive layout theme. The mobile ready theme is a default theme and a completely different theme that you do not need to enable, if your theme is listed as a responsive layout theme here https://theme.wordpress.com/themes/features/responsive-layout/
The mobile default theme is provided for those who run older themes that aren’t the gold standard which is responsive layout.
A responsive layout theme adapts to different screen sizes so that your website will work (and be optimized for) iPhones, iPads, Android and other mobile devices. When responsive width themes are viewed on mobiles sidebars appear below the posts in order to provide as much space as possible for reading.
When we use a responsive theme we disable the mobile theme. Go to >Dashboard > Appearance > Mobile and disable the mobile theme
http:/NAME_OF_BLOG.wordpress.com/wp-admin/themes.php?page=mobile-options
* Replace NAME_OF_BLOG withe the actual name of your blog in that URL.
You can read more in the support docs at https://en.support.wordpress.com/themes/mobile-themes/
You can test your site at this link https://www.google.com/webmasters/tools/mobile-friendly/
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Tested on: May 11, 2017 at 1:05 PM
Page is mobile-friendly
This page is easy to use on a mobile device. -
Thank you for the assistance. I understand all of the above, however if you load the site on mobile it simply does not work. Happy to supply screen shots.
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What kind of a mobile are you using?
Please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) (d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Iphone 6S ios 10.3.1
safari 10.0 (also tested firefox mobile)Screenshots:
Should load like this: https://i1.wp.com/wasatchsprings.files.wordpress.com/2017/05/screen-shot-2017-05-11-at-1-34-08-pm.png?ssl=1&w=450
Currently loading like this:
https://i1.wp.com/wasatchsprings.files.wordpress.com/2017/05/image1.png?ssl=1&w=450
https://i2.wp.com/wasatchsprings.files.wordpress.com/2017/05/image2.png?ssl=1&w=450
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Thanks for posting the screenshot links. Please be p[patient while waiting for Staff to get to this thread.
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Hi there,
The mobile version of your theme is working just fine. The problem is with your domain. If you view your site at the free WordPress.com address, http://wasatchsprings.wordpress.com/, you’ll see the mobile version works as it should. It’s only when you view it at http://wasatchsprings.com/ that you’ll see that problem.
The correct way to connect a domain to a WordPress.com site is via the domain mapping upgrade. You add the upgrade on our end, and then you point the domain to us from your domain provider by changing the domain’s name servers.
Use a Domain You Already Own (Domain Mapping)
But you have connected your domain to your site by forwarding it from GoDaddy’s end, and then setting up domain masking with them. While this will make your site show up at your domain, it breaks several features on your site, including the mobile view:
Domain masking works by placing a live copy of your site in a frame that runs on a different site on GoDaddy’s servers. That live copy does not send us the size of the screen someone is using to view your site, so we have no way of knowing that we should show the mobile version of the theme. No matter what device someone uses to view your site, our system will show the site according to the size of the frame running on GoDaddy’s end.
Using domain masking like this will also prevent stats, the admin bar and follow button from working correctly, and can also break some widgets on your site.
If you take down the domain forwarding and masking on that end, and properly map your domain to us with the domain mapping upgrade, everything will work as it should.
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