Pixel

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  davidjriccardi · Member · May 28, 2020 at 12:23 pm

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  Hello,
  i’m trying to install facebook pixel and i get the error message
  Unpacking the package…

  Installing the plugin…

  Destination folder already exists. /home4/mtleadco/public_html/wp-content/plugins/official-facebook-pixel/

  Plugin installation failed.

  How can i fix this?

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  adarshhalan · Member · May 28, 2020 at 3:16 pm

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  Hi,

  can we have your site url please?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

  Thanks

• 

  staff-doublebassd · Staff · May 28, 2020 at 7:49 pm

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  Hi there,

  I checked your site and although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!