Plan

  • Unknown's avatar
    infoadsantos · Member ·

    Error preparing new payment method configuration. Please contact support quoting error HYTFSI.

    I get that error when I try to buy a plan to update my domain. I need urgent help to see if I can develop my page. I have already spoken to my bank and they tell me that they don’t even have a payment attempt from you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • nicolynhramos · Staff ·

    Hey there!

    Error code HYTFSI usually means the payment is blocked or purchasing is disabled. This isn’t something we’re able to work on through forums so we’ll need you to follow these steps to resolve the error:

    1. Verify with your bank or card issuer that the card you are trying to use is not blocked from making the purchase.
    2. If your bank or card issuer is not blocking the purchase, click the “Contact Us” link in the error message.
    3. Fill in the form to raise the issue with our billing department.
    4. Wait for our team to resolve the error before trying again.

  • The topic ‘Plan’ is closed to new replies.