Plan Cancelation

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  joshnarotsky1 · Member · Jul 21, 2017 at 6:57 pm

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  I am trying to cancel a renewal of the annual plan for my website. However, when I followed the instructions to do so, I was unable.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 21, 2017 at 7:03 pm

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  Have you used the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel the upgrade?

  You must be logged in as Admin under the exact same username account that registered the blog.

  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  Once you are logged in under the correct account please see the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

  Refunds https://en.support.wordpress.com/refunds/ are time limited.

  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one. (Depending on the country you live in it may take a little longer to get to your bank.)

  Cancelling domains
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  If you need help tag this thread with modlook for a Staff follow up in the sidebar. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Jul 22, 2017 at 3:58 am

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  Hi @joshnarotsky1, the payment was reversed and the plan was removed. Let us know what you’d like to do at this point.

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  joshnarotsky1 · Member · Jul 25, 2017 at 12:41 pm

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  Thanks! When can I expect the refund back to my credit card?

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  supernovia · Staff · Jul 25, 2017 at 8:36 pm

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  @joshnarotsky1 the payment was reversed, so there’s nothing we can refund on this side. Do you want to check with your bank on that?