plan cancellation

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  safehavenrestaurant · Member · May 5, 2017 at 5:21 am

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  G’day went in to cancel the domain upgrade and accidentally cancelled the personal plan instead today, is it possible to cancel that cancellation?!

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 5, 2017 at 8:37 am

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  Hi there,

  I have notified the Support Staff to reverse the plan cancellation. Stay subscribed to this topic to get notified when they reply.

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  gemmacevans · Member · May 5, 2017 at 2:11 pm

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  Hi safehavenrestaurant,

  There are no purchases owned by the account you are logged in to. What is the URL of the site you cancelled the plan for?

  Once I know more, I’ll take a look for you.

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  safehavenrestaurant · Member · May 6, 2017 at 5:00 am

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  Hi,

  Yeah sorry I thought going from that email linked to the site would identify me, so the purchase was for safehavenrestaurantdotcom.wordpress.com and the purchase was done under my staff’s name which is [redacted]

  Penny

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  gemmacevans · Member · May 7, 2017 at 9:24 am

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  Hi Penny,

  The purchase for safehavenrestaurantdotcom.wordpress.com is owned by pennyba. If you login to that account and reply here, I’ll be happy to help!

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  safehavenrestaurant · Member · May 8, 2017 at 1:00 am

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  Hi,

  I couldn’t figure how to do that via the reply link, have logged into both that and the account separately.

  Penny

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  timethief · Member · May 8, 2017 at 2:22 am

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases

  Manage Your Purchases

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  gemmacevans · Member · May 8, 2017 at 9:33 am

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  Hi Penny,

  I’ve sent an email to the address on the account, I’ll follow up with you there. Please let me know if you don’t receive it.

  Thanks!