Plan cancellation

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  arfascape · Member · Nov 12, 2022 at 5:16 am

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  I would like to cancel my month subscription plan. Please help

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Nov 12, 2022 at 4:48 pm

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  Hi,

  Do you happen to know the URL of your WordPress.com site?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Nov 12, 2022 at 4:49 pm

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  And just to clarify, if this is regarding arfascapes.com, that site is not hosted with us on here on WordPress.com, but using the open source @WordPress software at another host.

  You’ll want to contact your host’s support team if you wish to cancel your hosting plan with them.