plan cancellation

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  mickyafrenders · Member · Jan 30, 2025 at 9:38 pm

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  I was renews but had cancelled my plan – purchase is not showing up in my profile yet I have a receipt and purchase on my credit card. I do not want website renewed.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dikshaasingh · Staff · Feb 6, 2025 at 8:53 am

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  Hi @mickyafrenders,

  I understand that you had canceled your plan but still got charged for the renewal. No worries, it can be sorted out.

  If the charge isn’t showing in your account but appears on your credit card, you can check the transaction at wpchrg.wordpress.com. This tool helps identify WordPress-related charges. This will help confirm which site the charge is linked to.

  For further assistance, I recommend reaching out to billing support team via the Contact Us link on that page. You can also reach out to the Billing Support team by emailing billingsupport@wordpress.com using the email address linked to your WordPress.com account. (As, some additional information would be required from you to track down the transaction, which cannot be discussed here in the public forums.) They can look into this for you and provide the next steps.

  For more details on managing purchases, you can also check out this guide: WordPress Purchase Management.

  Please note that WordPress sends multiple renewal reminders starting up to 90 days in advance. If you didn’t receive them, it’s possible they were filtered into your spam or promotions folder, so it might be worth checking there as well.

  I hope this helps, and I appreciate your patience!