Plan Cancelled and Now Website Has Been Reverted

  • Unknown's avatar
    rosstina75 · Member ·

    For some reason the credit card that has been getting used for the past didn’t go through, this was not caught in time.

    I have just put in a new card and the payment has been made, but now I see that the website has lost it’s theme and is reverting back to just plain script.

    Is there any easy way for me to reload the previous pages or do they have to be all built again?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, It looks to me like your site might be back to normal. Do you still need help with this?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that the site is loading fine on my end, too. It appears you managed to renew the plan. If you still need to restore to an earlier version, you can follow the steps here:

    WP
    Back Up and Restore Your Website
    in WordPress.com Support
    6 min read
    Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan.

    Feel free to let us know if you have more questions.

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