plan change

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  movewithjames123 · Member · Aug 1, 2023 at 3:45 pm

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  hello

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  movewithjames123 · Member · Aug 1, 2023 at 3:46 pm

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  I need to connect with live chat support

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  movewithjames123 · Member · Aug 1, 2023 at 3:50 pm

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  I purchased premium for the premium themes but seems that there aren’t many premium themes at all.. and free ones are actually better. i’d like to downgrade my plan

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  staartmees · Member · Aug 1, 2023 at 4:03 pm

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  Wa can’t help as http://box2532.temp.domains/ is hosted by Bluehost. You must contact their support.

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  staartmees · Member · Aug 1, 2023 at 4:04 pm

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  You can’t use our Premium Themes on http://box2532.temp.domains/ as that site isn’t running on the wordpress.com platform but is hosted by Bluehost.

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  movewithjames123 · Member · Aug 1, 2023 at 7:20 pm

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  Hi the site I’m referring to is movewithjamesco.wordpress.com

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  staff-totoro · Staff · Aug 1, 2023 at 9:50 pm

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  Hi there,

  I can confirm you have cancelled the Premium Plan on your account and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund