Plan confusion & refund process

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  livellivings · Member · Jan 9, 2026 at 9:02 am

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  Hello WordPress Support Team,

  I purchased the Business Plan 52 days ago, believing it would fulfill my requirements and provide the necessary support. Unfortunately, it did not meet my expectations or resolve my queries.

  I had purchased:

  • A 3-year Business Plan
  • A 5-year domain registration

  I later canceled the plan. Although I was informed that the refund for the site plan and domain would be processed, I have not yet received the refund.

  Additionally, my account is now showing as Free Plan, due to which I am unable to access human support. This has left me confused about:

  • The status of my Business Plan
  • The refund amount
  • Where my payment has been accounted for

  Could you please clarify:

  1. The current status of my canceled Business Plan
  2. The refund timeline and payment details
  3. Why I no longer have access to human support despite the recent purchase

  I request your assistance in resolving this issue at the earliest.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Jan 9, 2026 at 10:29 am

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  I would have thought that anything you wanted to achieve would be possible with a Business plan. Did you apply for a refund within the 14 day window? I have tagged this with a modlook tag to ask if a member of staff could assist you.

  WordPress.com annual, two-year, and three-year plans are refundable within 14 days of purchase or renewal.

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  devasheeshkaul · Staff · Jan 10, 2026 at 1:45 pm

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  Hi @livellivings,

  Thanks for sharing the details, and I understand why this situation has been confusing.

  To clarify, the refund for your Business plan and domain was not processed because the cancellation happened outside of our refund windows:

  • 14 days for yearly or multi-year plans (including 3-year plans)
  • 96 hours (4 days) for domain registrations

  The refund notice you may have seen likely applies to a different domain that was cancelled on the same day and was still within the eligible refund period.

  Since the Business plan and the remaining domain were cancelled, your site was automatically reverted to the Free plan. Free plans don’t include live chat or priority human support, and cancelled domains are no longer associated with the site, which explains why the domain is currently not connected.

  I’ve also sent you an email that clearly outlines the complete timeline of your purchases and cancellations, the current status of your site and domains and the available next steps if you’d like to restore the Business plan, recover the domain, and set your site up again

  You can now reply directly to that email, and we can continue from there to help you get everything sorted.
  
  Thanks for your patience.

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  livellivings · Member · Jan 10, 2026 at 5:51 pm

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  Hii @devasheeshkaul

  Thank you for the detailed explanation and for outlining the timeline of events.

  I understand that the refund was not processed because the cancellation occurred outside the defined refund windows, and I am not disputing the refund policy. I also understand that the site was reverted to the Free plan after the Business plan and domain were cancelled.

  However, my concern is not about the refund itself, but about the usability and continuity of the already-paid Business plan subscription.

  I had purchased the Business plan for three years, and the amount paid has neither been refunded nor fully utilized. While I acknowledge that the site was mistakenly deleted and backups were not available, the subscription was purchased for my account, not solely for a specific site setup or content.

  Given this, it is confusing to be asked to repurchase the same Business plan in order to continue, when the original payment remains unrefunded and unused. From my understanding, development work, themes, or content deletion should not invalidate a paid subscription at the account level.

  I would appreciate clarification on:

  • Why the already-paid Business plan cannot be restored or reassigned to my account or site
  • How the remaining value of the subscription is being accounted for
  • What options exist to fairly continue using the service I have already paid for

  I am fully willing to rebuild the site from scratch and proceed forward, but I am seeking a resolution that does not require paying again for the same plan.

  I look forward to your guidance and would appreciate escalation to a senior support representative if needed.

  Thank you for your time and support.