Plan hasn’t updated
-
My client purchased a plan on our site through their user account and it isn’t updated to the Business plan on any of our dashboards.
I have the confirmation email with all of the information and can see that the payment has gone through successfully but can’t contact support since I’m ‘don’t have a paid plan’.
Please help!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
-
It’s obvious that purchase was made using another wordpress.com account. You must be logged in to the account that made that purchase.
-
They don’t have another WordPress account. I’ve seen the confirmation email and the purchase was made for the account/site I am referring to.
-
Hey, @yada5279f9fc628! 👋
My client purchased a plan on our site through their user account and it isn’t updated to the Business plan on any of our dashboards.
As a Business plan user, they should be able to contact us via chat after logging in to their dashboard. ✅
If you need help with any aspect of WordPress.com, this guide will show you how to find support. Access to Support Customers on our paid plans receive fast, 24/7 responses from our expert team. Free plan users may receive support in the WordPress.com public forums. Other services: If you need help with the Jetpack plugin, please contact Jetpack support. WordPress.com DesktoI have the confirmation email with all of the information and can see that the payment has gone through successfully but can’t contact support since I’m ‘don’t have a paid plan’.
If you’re the administrator on their site, you can also access our live chat as explained above. ⬆️
💡 Speaking of their domain, I see that the transfer has not yet started — they’ll need to either approve or expedite the transfer from their current registrar dashboard or the email they may have received from the registrar.
🚩 As @staartmees pointed out, you’ll see the site in your dashboard only after you (or they) log in to the account that made the purchase.
Alternatively, if you’re their site’s admin, you can see it at https://wordpress.com/sites.
Your WordPress.com account can manage multiple websites under one login. This guide will show you how to access your sites and move your sites to other accounts. Own Multiple Sites When you sign up for WordPress.com, you’ll create your first website during the signup process. After that, you can create additional sites under the same account, although each site requires its own plan. EaI hope this helps! 😊
- The topic ‘Plan hasn’t updated’ is closed to new replies.
WordPress.com Forums 