Plan not upgraded
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Hello, I upgraded my plan to Premium and can confirm the money is taken out but my plan has not upgraded on my account. It shows the domain I purchased as purchased, but nothing shows in my account. This is the only account I have. Can someone please help?
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Hi there!
I don’t see any purchase intents on your account, there is also no custom domain. What domain are you referring to?
Also, have you received an email with the confirmation of the upgrade? -
The domain is tropicisleescapadeslu.com
I have confirmed with my bank and the money has left the account. I can provide details like last 4-digits etc.
No email confirmation received of the upgrade, but $96 USD was still taken out of the account which is why I’m asking for help.
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The domain tropicisleescapadeslu.com is not registered with us, and there is no failed transactions for the WordPress.com username you’re using to post here.
Did you buy an upgrade for the site at http://tropicisleescapade.wordpress.com, or a different site?
On your bank statement, does the transaction show as
WORDPRESS, followed by a random code? Please don’t paste that code here, just confirm whether or not you see one on your statement. -
No, it was bought for that site. Yes, the transaction shows WRODPRESS followed by a 5 character code afterwards.
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Hi there,
I am going to email you in private to retrieve the 5 character code so that we can look into this for you. Please reply here if you do not receive that email.
Thanks,
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