Plan Payments

  • Unknown's avatar
    porlhodge · Member ·

    Hi I have my site and domain etc and have purchased the Premium plan, but when I go to my profile and account settings, I have a message that says:
    This plan was purchased by a different WordPress.com account. To manage this plan, log in to that account or contact the account owner.
    How do I make sure these are linked or do I not need to, as the link exists and the ‘site in progress’ I am viewing gets automatically updated when paid for through the other email account?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    You had the same problem in March 2021, https://wordpress.com/forums/topic/site-mixed-up/. Again you are logged in to the wrong account. Log out from current and log in to your other account owning that site.

  • Unknown's avatar
    porlhodge · Member ·

    Yes, still no further really, I still need to maybe link the accounts.
    The account I am logged into, is the account that has the domain and email etc tied to it.
    My existing website work is continuing with premium support/access through this email address , even though payments seem related to the other email address.
    I could not see last time and still can’t now, how to ensure both emails are in support of each other.
    Or maybe I don’t need to do anymore, if the payments are going to WordPress and I still have the access to the website etc via the domain website – email?

  • Unknown's avatar
    staartmees · Member ·

    Again: your site is connected to another account of yours. Please follow the tips you got in your previous thread to get connected to your other account, https://wordpress.com/forums/topic/site-mixed-up/

  • kokkieh · Staff ·

    Hi there,

    You are logged in as the WordPress.com account, porlhodge. This account is an admin on the site, but does not own the site, nor any of the upgrades on the site.

    The site and its upgrades belong to the other admin account with the username, porlus, that is associated with the email address where you should have been receiving renewal reminders and receipts for your upgrades. You must log in as that username to manage the upgrades on the site.

    If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

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