plan purchase button not showing

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  kalajani · Member · Sep 9, 2021 at 4:59 pm

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  Hi! I have the same issue as https://wordpress.com/forums/topic/domain-mapping-2008/. Any help? My site is https://kontionkala.wpcomstaging.com/

  Site: https://kontionkala.wpcomstaging.com.
  WP.com: Yes
  Correct account: Yes

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  staff-blorbo · Staff · Sep 9, 2021 at 6:39 pm

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  Which plan level are you attempting to purchase?

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  kalajani · Member · Sep 23, 2021 at 6:19 am

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  Personal plan

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  aleone89 · Staff · Sep 23, 2021 at 9:19 am

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  Hello there,

  Ok it looks like the site was on a business plan, which has expired, but the site has not yet been downgraded.

  In order to purchase the personal plan, the site would need to be downgraded first.

  In order to downgrade your site, we must revert it back to the point when you installed your first plugin or custom theme.

  Your site’s content, theme, and customizations, such as widgets and menus, will return to the state they were before upgrading to the business plan. This process will also remove all plugins and custom themes, as well as any content added through them, and you will no longer be able to add plugins or custom themes to this site unless you upgrade again in the future.

  Would you like to continue?

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  kalajani · Member · Sep 29, 2021 at 4:32 pm

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  Actually, it seems my team handled it by purchasing a business plan. So no downgrade for now. Thank you anyway for being really helpful.