plan reactivation

  • Unknown's avatar
    dominiquearogers · Member ·

    my plan has expired and won’t allow me to reactivate. help?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    Thank you for reaching out. It appears that the Creator plan for the beenworthy.com site is associated with a different user account than the one you’re currently logged into (@dominiquearogers). To renew the Creator plan, you’ll need to log out of @dominiquearogers and log into the Administrator user account for the website, who is the one who owns the upgrade.

    Please note that your current account is listed as a Contributor, which means it doesn’t have the authority to make purchases for the site.

    I hope this explanation clarifies things! Feel free to ask if you have any questions or require further assistance.

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